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Billing charged twice this month

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Elena Marsh · Marsh & Coelena@marshco.comTK-1042

#billing#refund

Elena Marsh · 09:12

Hi — I was charged twice for my subscription this month. Can someone look into this ASAP? Invoice #INV-8831 and #INV-8832.

Maya Chen · 09:18

Hi Elena, thanks for flagging this. I can see both charges. I'm escalating to our billing team now and will confirm the refund within the hour.

Elena Marsh · 09:24

Thank you — please also confirm my card details weren't stored twice.